Delivery & Returns

Customer service: Our customer service team is always on hand to help you, although due to the current situation, queries may take longer to process.

Tel: 01359 243 208

Email: webshop@virbac.co.uk

Delivery Costs and Times:

  • UK Standard Delivery for orders of 25kg or less (2 - 3 working days) - £3.99
  • UK Standard Delivery for orders over 25kg (2 - 3 working days) - £12.99
  • Highlands of Scotland, Scilly Islands and the Isle of Man for orders of 25kg or less (3 - 5 working days) - £10.99. Orders over 25kg to these areas are not available. 

We ship to addresses within the UK only, excluding Northern Ireland.  

Returns/Refund Policy:

  • To request a return or a refund please email webshop@virbac.co.uk where one of our customer services team will be able to best help with your request. Please include your order number and reasons for requesting a return/refund. 
  • You will have 14 days from the date of purchase to request a return/refund. 
  • Refunds will take upto 5 working days from the date of approval.