Customer Service
Tel: 01359 243 208
Email: webshop@virbac.co.uk
Our customer service hours are:
- 08:30 - 17:00 Monday to Thursday
- 08:30 - 16:30 Friday
- Closed on weekends and Bank Holidays
Delivery Costs and Times:
- UK Standard Delivery for orders of 30kg or less (2 - 3 working days) - £4.95
- UK Standard Delivery for orders over 30kg (2 - 3 working days) - £4.95
- Highlands of Scotland, Scilly Islands and the Isle of Man for orders of 30kg or less (3 - 5 working days) - £4.95. Orders over 30kg to these areas are not available.
We ship to addresses within the UK only, excluding Northern Ireland.
Returns/Refund Policy:
- To request a return or a refund please email webshop@virbac.co.uk where one of our customer services team will be able to best help with your request. Please include your order number and reasons for requesting a return/refund.
- You will have 14 days from the date of purchase to request a return/refund. All costs for the return will be the responsibility of the customer.
- Refunds will take up to 5 working days from the receipt of returned goods into us.
- Please note all returned parcels must be sent back using recorded delivery (please retain proof of return) and adequately packed to avoid possible damage in transport. We cannot accept responsibility for goods damaged or lost during their return.